Warranty and Service

Limited Warranty

Hanna Instruments products are manufactured in our ISO 9001 facilities, meeting the highest quality standards in the industry. Hanna's high standards also apply should a product be returned due to defects in material or workmanship. Our extensive warranty extends up to three years on some products. Limitations: Warranted products may be returned for repair or replacement only at the discretion of Hanna Instruments. In some circumstances, remedy may constitute refund for the price paid for the product.

The warranty period commences from the original date of sale to the user or a maximum of 18 months from factory ship date. Warranty is valid only when the product is used under normal conditions and in accordance with operating limitations and prescribed maintenance procedures. The express warranty stated previously is the only express warranty given by Hanna to the end-user buyer. Hanna expressly disclaims any warranties implied by law, including but not limited to warranty of merchantability of fitness for a particular purpose. Hanna shall not be liable for any individual or consequential damages of any kind for breach of any warranty, negligence, on the basis of strict liability or otherwise. Hanna's warranty periods are:

• HI 9828 Multiparameter
• 2 Years On Meter
• 1 Year On Sondes
• 6 Months On Sensors
• 2 years - HI 221 & HI 223
• 2 years - HI 901 & HI 902 (instrument only) Click for Extended Warranty
  • 6 months - Burette & Pump Assembly
• PCA 310, PCA 320 & PCA 330 – 1 year on the unit
  • 6 months on the electrodes
  • Extended warranty plan available.
• 2 years - HI 120, HI 110, HI 250, pH 300 series, HI 4000 series and HI 255 bench meters
• 2 years - Portable Meter (not including Pocket Testers)
• 2 years - Bench Meters not mentioned above
• 2 years - Printing Meters
• 2 years - Industrial Meters
• 1 year - Stirrers
• 1 year - Dosing Pumps
• 1 year - Waterproof Testers
• 6 months - Pocket Testers & Pocket Sized Thermometers
• 6 months - Electrodes & Probes

Instrument Service

Warranty and non-warranty service, replacement, recalibration and repairs are performed by factory trained service technicians at Hanna's Woonsocket, RI Technical Service Center. All items must have a Return Goods Authorization (RGA) number that can be obtained by contacting the Hanna Technical Service Department. The RGA number should be clearly marked on the outside of the box and the unit shipped prepaid and insured. Any product not bearing an RGA number will be refused. All products returned for warranty repair or replacement MUST be preceded or accompanied with proof of purchase, such as the original invoice or packing slip. Under special circumstances it may be deemed necessary by Hanna Instruments to issue a Return In Advance (RIA). In such cases, the defective materials must be returned to Hanna within 30 days. Materials not returned within 30 days become chargeable. Materials must be packed properly to avoid damage during transport, which would render the warranty null and void. The sender is responsible for expediting any damage claims placed against the carrier.

A flat minimum service charge of $60.00 (per hour) applies to non-warranty repairs or recalibration. Any materials returned for repair which are considered non-warranty may be serviced at the previously stated hourly cost (excluding parts) following subsequent notification and approval of such.

Product Return and Exchange

Returning Merchandise

Should an instance occur when a product may need to be returned for exchange or credit, or should a discrepancy occur in a packing slip, Hanna Instruments must be contacted to obtain a Return Goods Authorization Number (RGA). Please follow these steps:

1. Within 30 days of receipt of merchandise call Hanna's Technical Service Department to obtain a Return Goods Authorization Number.
2. Hanna will issue a Return Goods Authorization Number.
3. The number must be clearly marked on the outside of the package being returned. Shipments not bearing a Return Goods Authorization Number will be refused.
4. Credit returns may be subject to a 25% restocking fee.

Terms and Conditions

Return shipments must meet the following requirements to be accepted for credit:

1. Products must be returned in the original packaging with labeling not defaced. All items returned will be inspected for credit worthiness. Credit will only be issued for product returned in like-new condition. No credit will be issued for product, which is not received in like-new condition.
2. All freight charges are the responsibility of the customer.
3. All chemicals and reagents being returned must be packaged in accordance with U.S. Department of Transportation regulation. Only unopened chemicals and reagents may be returned.