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HANNA products are manufactured in our ISO 9001:2000 facilities, meeting the highest quality standards in the industry. HANNA's high standards also apply should a product be returned due to defects in material or workmanship. Our extensive warranty extends up to five years on some products.
Limitations: Warranted products may be returned for repair or replacement only at the discretion of HANNA. In some circumstances, remedy may constitute refund for the price paid for the product.
Warranty and non-warranty service, replacement, recalibration and repairs are performed by factory trained service technicians at one of HANNA's Technical Service Centers worldwide. All items must have a Return Goods Authorization (RGA) number that can be obtained by contacting the HANNA Technical Service Department. The RGA number should be clearly marked on the outside of the box and the unit shipped prepaid and insured. Any product not bearing an RGA number will be refused. All products returned for warranty repair or replacement MUST be preceded or accompanied with proof of purchase, such as the original invoice or packing slip. Under special circumstances it may be deemed necessary by HANNA to issue a Return In Advance (RIA). In such cases, the defective materials must be returned to HANNA within 30 days. Materials not returned within 30 days become chargeable. Materials must be packed properly to avoid damage during transport, which would render the warranty null and void. The sender is responsible for expediting any damage claims placed against the carrier.
In most cases, a flat minimum service charge applies to non-warranty repairs or recalibration. Please contact your local HANNA Technical Service Department for current rates. Any materials returned for repair which are considered non-warranty may be serviced at hourly cost (excluding parts) following subsequent notification and approval of such.
Should an instance occur when a product may need to be returned for exchange or credit, or should a discrepancy occur in a packing slip, HANNA must be contacted to obtain a Return Goods Authorization Number (RGA). Please follow these steps:
Return shipments must meet the following requirements to be accepted for credit:
HANNA instruments reserves the right to change or modify the design of its products at any time without advance notice.